Customer Support That Delivers Results

At BSD Enterprises, we offer a strategic opportunity to elevate your customer experience through our white glove contact center solutions. Our turnkey services alleviate the challenges of scaling, staffing, and managing your contact center, ensuring reduced hold times, satisfied customers, and exceptional engagement. Let us handle the complexities of your contact center operations so you can focus on growing your business.

Turnkey Contact Center Solutions

At BSD Enterprises, we specialize in streamlining contact center services to improve customer satisfaction and operational efficiency. Our experienced call center agents reduce hold times and lower abandonment rates, leading to higher satisfaction scores and faster issue resolution. With a focus on quality service and flexible delivery, we help our clients save money while enhancing the overall customer experience. BSD Enterprises is a trusted partner for organizations seeking reliable, cost-effective contact center solutions that deliver real value.

Explore Solutions

Successful Partnerships

BSD Enterprises brings a history of successful partnerships with a diversity of prominent organizations, ranging from the City of Wilmington’s 311 service, the Mayor of Wilmington’s Office and the Illinois Tollway to some of the nation’s top hospitals. We also partner with Delaware Prosperity Partners (Economic Development), Delaware Department of Labor, Longwood Foundation, Welfare Foundation and Laffey-McHugh Foundation to ensure we have the resources to support us well into the future.

Improved Efficiency = Happier Customers

Reduced staff levels, new hires and infrastructure inefficiencies leads to poor customer experiences driven by:

  • Long hold times
  • Transferred calls
  • Inexperienced agents
  • Apathetic agents

See what sets us apart

  • Heather
    City of Wilmington
    Thank you to the BSDE team for the outstanding work and flexibility you’ve shown in recent weeks. I’m proud to call you colleagues. Customer care isn't an easy line of work, but your team handles the job with professionalism and outstanding leadership. I can’t think of a better team to be on the front lines during challenging times.