Imagine developing a self-service customer service strategy that results in faster resolution times, lower operational costs, and higher customer satisfaction […]
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Factor in CX before choosing between onshore or offshore call centers?
Imagine you’re trying to talk to your healthcare provider in an emergency for yourself or a family member, and you’re […]
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My mentor (and former manager) always reminds people to “Put the cookies on the bottom shelf.” This phrase underscores the […]
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