Martel

Lighthouse Blog: News, Updates, & Insights

Looking for a way to stay informed? Our monthly blog keeps our clients and readers informed on all the latest news, trends, technology, and research on the customer support industry.

Stay Updated: Insights On Call Center Trends

Our monthly blog serves as a key resource to stay engaged with our audience and provide valuable insights. Clients and industry professionals can stay informed about the latest trends, updates, and innovations in the call center industry. We regularly cover important topics such as emerging technologies, best practices, and customer service strategies. You’ll gain expert knowledge on how these trends affect your operations and how to leverage them for greater success. Stay ahead of the curve with our in-depth articles, tailored to keep you up to date with the evolving world of call center services.

Customer Experience
Digital Transformation
Healthcare Providers
Municipalities
December 4, 2024
Journey Management Can Transform the Customer Experience
Most organizations know they should focus on customer experience, but few successfully connect individual interactions to measurable business results. Journey management changes this…
AI in Customer Service
Customer Experience
Generative AI
Onshore Call Centers
September 28, 2024
How Generative AI Puts the Voice Back into the Voice of the Customer
Today's contact centers face a series of pressures – rising labor costs, staffing challenges, understanding the voice of the customer, and technology needs…
AI in Customer Service
Customer Experience
Digital Transformation
Generative AI
Healthcare Providers
Municipalities
September 14, 2024
Meet Your Patients and Constituents Where They Are: Balancing Digital Transformation with Human Connection
Healthcare providers and municipalities focused on digital transformation are asking themselves how to balance technological progress with the preferences of their patients and…
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