A History of Bridging Communities
Since its founding, BSD Enterprises has employed Delawareans including those who are blind, visually impaired and veterans. Today, our staff provides both inbound and outbound call center services that help businesses grow.
How We Are Redefining the Customer Service Industry
BSD Enterprises addresses the critical challenge of unemployment and underemployment among the visually impaired, disabled, and economically vulnerable populations. By offering world-class customer care contact center services, the organization not only provides sustainable employment opportunities but also fosters diversity, equity, and inclusion within the workforce.
We offer a turnkey-solution for your contact center challenges of scaling, staffing, hold time, and management. An opportunity to elevate your commitment for diversity and inclusion while delivering an enhanced customer experience for your customers and clients
A Dedication to Quality
We are strong advocates for delivering exceptional service quality. While we have a proven history of meeting and exceeding our clients’ KPIs, we ensure this is achieved through meaningful and high-quality interactions. Our approach includes using advanced tools and methodologies such as call monitoring, call scoring, and software to track and enhance the qualitative aspects of our service.
This commitment to continuous improvement ensures our agents consistently provide superior performance, driving both customer satisfaction and business growth.
The Power of Diversity
We believe a diverse, service-oriented staff builds client relationships and fosters business growth
Great Jobs, Great Cause.
Are you interested in a fulfilling career with BSD Enterprises? Visit our Careers Page.