Revolutionizing Contact Center Outsourcing
Dive deeper into how BSD Enterprises is transforming lives through our inclusive contact center solutions. Learn about our innovative approaches, hear stories from our team, and stay updated on the latest industry trends and insights. Our mission-driven content showcases the heart of our organization and the positive changes we bring to our community and beyond.
- Hospital and Health Care: Discover our specialized services tailored for the healthcare industry, ensuring patient satisfaction and operational efficiency.
- Financial Services & Electronic Payment Processing: Learn about our secure and compliant solutions for financial institutions and payment processors.
- State & Government Services: Understand how we support government agencies with efficient and effective contact center services.
Our capabilities include HIPAA and PCI compliance, medical appointment scheduling and registration, technical helpdesk and website support, general operator and switchboard services, and overflow services.
The Lighthouse Difference
Our commitment to our mission fuels our dedication to your success. With direct access to an untapped pool of talent, BSD Enterprises prides itself on providing a devoted team to fulfill your goals and promote customer satisfaction with every interaction.
Redefining Customer Service
- Lowers expenses related to hiring, onboarding, and training new employees
- Enhances first-call resolution rates and overall productivity
- Retains specialists knowledgeable in your organization’s specific processes and protocols
- Provides a consistent experience, leading to increased customer satisfaction
Our Customized Contact Center Approach
- Pricing model tailored to fit your business requirements
- IVR and contact center configuration to achieve your customer experience goals
- Customized training programs provided by BSDE training staff
- Workforce optimization aligned with your needs and budget
- Bespoke reporting and business intelligence solutions
Our Partners
Since 2021, BSD Enterprises has proudly collaborated with esteemed public and private sector organizations to provide exceptional customer service and enhance social impact. These partners have entrusted BSDE with their valued customers, patients, and constituents, and we are committed to upholding that trust with every interaction.