Journey management can drive revenue, reduce costs, and optimize patient/constituent satisfaction.
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Approach AI adoption with your eyes wide open
Artificial Intelligence (AI) has become a significant topic of discussion among business leaders and in everyday life. Between June 2022 […]
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Meet your patients and constituents where they are through digital transformation
Learn how healthcare and municipal services can embrace digital transformation while still meeting diverse customer preferences for personalized, multi-channel experiences.
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Factor in customer experience before choosing between onshore or offshore call centers
Turning to an offshore call center can result in improved patient satisfaction and retention, reduced risk of compliance violations and data breaches, and enhanced ability to handle complex healthcare inquiries.
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