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How Generative AI puts the voice back into the Voice of the Customer

How Generative AI puts the voice back into the Voice of the Customer

BlindSight Delaware Enterprises
9/28/2024

Discover how Generative AI is putting the voice back into voice of the customer in contact centers, improving customer experience, and boosting efficiency.

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Factor in customer experience before choosing between onshore or offshore call centers

Factor in customer experience before choosing between onshore or offshore call centers

BlindSight Delaware Enterprises
8/14/2024

Turning to an offshore call center can result in improved patient satisfaction and retention, reduced risk of compliance violations and data breaches, and enhanced ability to handle complex healthcare inquiries.

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  • AI Adoption (1)
  • AI in Customer Service (3)
  • Customer Experience (7)
    • Simplicity (2)
  • Digital Transformation (3)
  • Generative AI (2)
  • Healthcare Providers (4)
  • Municipalities (3)
  • Onshore Call Centers (2)
  • Self-Service (1)
 
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